Terms of Service

1. Introduction and Acceptance

Welcome to JCMS Cleaning Solutions LLC ("JCMS," "Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, requests for estimates, bookings, and cleaning services provided by JCMS Cleaning Solutions LLC.

JCMS provides professional residential and commercial cleaning services throughout New York City and Northern New Jersey. Our business mailing address is located in Albany, New York.

By booking our services, electronically accepting these Terms, or entering into a service agreement with JCMS, you agree to the applicable provisions of these Terms. Your statutory consumer rights remain unaffected by any provision that cannot lawfully be waived.

2. Services Provided

Service availability, pricing, cleaning procedures, and specific tasks depend on the property, requested service, and agreed scope of work. Specialized services requiring licenses, certifications, or additional safety precautions will only be performed when JCMS is legally qualified and equipped to provide them.

• Standard residential cleaning
• Deep cleaning services
• Apartment and condominium cleaning
• Move-in and move-out cleaning
• Office and commercial cleaning
• Retail and business facility cleaning
• Post-construction and renovation cleaning
• Janitorial and recurring maintenance cleaning
• Customized cleaning services based on customer requirements

3. Estimates and Pricing

JCMS strives to provide transparent and competitive pricing. Estimates may be based on property size, condition, accessibility, service frequency, labor requirements, and requested cleaning tasks. Commercial customers may receive customized proposals and written service agreements.

• Estimates are not final fixed-price commitments unless expressly identified as such.
• Additional services require customer approval before additional charges are incurred.
• Excessive buildup, unusual conditions, or substantial changes to the scope may require a revised estimate.
• Applicable taxes and authorized fees will be disclosed as required by law.

4. Booking and Appointments

Cleaning appointments are subject to availability and confirmation by JCMS. Customers agree to provide accurate contact information, property details, access instructions, and descriptions of requested services. An appointment is considered confirmed when JCMS provides confirmation through an approved communication method. JCMS reserves the right to decline or reschedule a booking for legitimate operational, safety, or service-related reasons, subject to applicable law.

5. Payment Terms

Payment terms will be disclosed during the booking or contracting process. Unless otherwise agreed in writing, residential customers must pay according to the payment deadline stated in their booking confirmation or invoice, and commercial customers must pay according to their signed agreement or invoice.

• Deposits, when required, will be disclosed before booking confirmation.
• Additional approved services will be invoiced separately or added to the final invoice.
• Overdue balances may be subject to lawful collection procedures and any previously disclosed, legally permissible late charges.
• JCMS will not charge undisclosed fees.

6. Cancellations and Rescheduling

Customers are encouraged to provide at least 24 hours' notice when canceling or rescheduling a cleaning appointment. Any cancellation fee, missed-appointment fee, or nonrefundable deposit must be clearly disclosed and accepted before the booking is confirmed. If JCMS must cancel an appointment, we will make reasonable efforts to reschedule. Payments for services not performed will be refunded when required by the booking agreement and applicable law. No cancellation charge will apply where prohibited by law.

7. Property Access and Customer Responsibilities

Customers are responsible for ensuring that JCMS personnel can safely and reasonably access the property at the scheduled appointment time. If the property cannot be accessed or presents unsafe conditions, JCMS may postpone or discontinue service. Any applicable fee will be limited to an amount lawfully authorized and disclosed in advance.

• Provide accurate entry instructions, keys, access codes, or authorized entry arrangements.
• Ensure working electricity and running water are available when necessary.
• Secure valuables, cash, confidential documents, and fragile belongings.
• Identify damaged, delicate, or specialty surfaces before cleaning begins.
• Inform JCMS of known hazards, unsafe conditions, or restricted areas.
• Secure pets when necessary to protect personnel and animals.

8. Cleaning Supplies and Equipment

JCMS may provide standard cleaning products and equipment unless otherwise agreed. Customers must disclose known material sensitivities, surface-specific manufacturer instructions, and product restrictions before service. JCMS will make reasonable efforts to follow agreed cleaning instructions and applicable product safety requirements. The Company does not guarantee that every stain, odor, discoloration, or preexisting condition can be eliminated.

9. Service Quality and Satisfaction

JCMS is committed to providing reliable, professional cleaning services. Customers are encouraged to report service concerns within 24 hours after completion so they can be reviewed promptly. Where a service does not meet the agreed scope, JCMS may offer an appropriate remedy, including corrective cleaning or another resolution based on the circumstances. The 24-hour reporting period is intended to facilitate prompt investigation and does not eliminate rights or remedies provided by applicable law.

10. Property Damage and Claims

JCMS takes reasonable precautions to protect customer property during cleaning operations. Customers should promptly report suspected damage and provide relevant photographs, descriptions, and supporting documentation. JCMS will investigate reported incidents and address substantiated claims according to applicable law, contractual obligations, and any applicable insurance coverage. JCMS is not responsible for damage it did not cause, including ordinary wear, preexisting defects, or deterioration unrelated to its services. Nothing in these Terms excludes liability that cannot lawfully be limited or excluded.

11. Health and Safety

JCMS reserves the right to suspend, refuse, or discontinue work when conditions present an unreasonable risk to personnel, customers, or property. Mold remediation, asbestos handling, biohazard remediation, and other regulated work are excluded unless specifically agreed upon and legally authorized.

• Unsafe structural conditions
• Exposed electrical hazards
• Dangerous or uncontrolled animals
• Suspected hazardous materials
• Uncontained biological hazards
• Unsafe chemical conditions
• Threatening or abusive conduct

12. Commercial Cleaning Agreements

Commercial customers may enter into separate written service agreements governing the following. If a separately signed commercial service agreement conflicts with these Terms, the signed agreement controls for the conflicting provision unless otherwise stated.

• Scope of work and cleaning frequency
• Service schedules and property access
• Security and confidentiality requirements
• Contract duration and termination
• Pricing, invoicing, and payment deadlines
• Insurance documentation and additional contractual requirements

13. Customer Privacy and Confidentiality

JCMS respects the privacy of residential customers and the confidentiality of commercial operations. Customer information will be handled in accordance with our Privacy Policy and applicable law. JCMS personnel are expected to respect confidential documents, personal belongings, and restricted areas encountered during service. Customers must not provide access to sensitive information unless reasonably necessary for the agreed services.

14. Photographs and Marketing

JCMS may document property conditions when reasonably necessary for estimates, service records, quality assurance, or damage investigations, subject to applicable law and customer agreements. Identifiable photographs of a customer's property will not be used for public advertising or marketing without appropriate permission.

15. Website Use

Visitors agree to use the JCMS website lawfully and not interfere with its functionality, security, or availability. Website content, including company branding, original text, and other protected materials, may not be copied or commercially exploited without authorization, except as permitted by law. We strive to keep website information accurate but may update service descriptions, operating areas, and published prices.

16. Third-Party Services

The JCMS website may use third-party providers for appointment scheduling, payment processing, website hosting, or customer communications. These providers may have separate terms and privacy policies. JCMS is responsible for its own legal obligations and does not disclaim responsibilities that applicable law places upon it.

17. Limitation of Liability

To the extent permitted by applicable law, JCMS will not be responsible for indirect or consequential losses that are not reasonably foreseeable or legally recoverable. Nothing in these Terms limits liability for gross negligence, willful misconduct, fraud, or any other liability that cannot lawfully be excluded or restricted. Any additional liability limitations in a commercial service agreement must be legally enforceable.

18. Force Majeure and Service Interruptions

JCMS may experience delays or interruptions resulting from circumstances beyond its reasonable control, including severe weather, emergencies, transportation disruptions, government restrictions, or utility failures. When practicable, affected customers will be informed and offered reasonable rescheduling arrangements. Customer refund rights and other nonwaivable legal protections remain applicable.

19. Termination of Services

Customers may discontinue future cleaning services in accordance with applicable booking terms or a separately signed service agreement. JCMS may terminate or suspend services for lawful reasons, including material nonpayment, repeated access problems, threatening behavior, or unsafe conditions. Any outstanding payments, refunds, or other obligations will be handled according to the agreement and applicable law.

20. Governing Law and Dispute Resolution

These Terms are governed by applicable New York law, except where mandatory laws of New Jersey or another jurisdiction apply. Customers are encouraged to contact JCMS first to attempt an informal resolution of disputes. Nothing in these Terms prevents a customer from pursuing available legal remedies, filing a complaint with an appropriate government agency, or exercising rights protected by law.

21. Changes to These Terms

JCMS may update these Terms to reflect operational, legal, or service-related changes. Updated Terms will be posted on the website with a revised effective date. Changes will apply prospectively unless otherwise lawfully agreed, and material changes affecting existing bookings or contracts will be handled in accordance with applicable law.

22. Contact Information

JCMS Cleaning Solutions LLC provides residential and commercial cleaning services in New York City and Northern New Jersey. Business address: 418 Broadway, Ste Y, Albany, NY 12207 (Albany County). Telephone: (718) 401-4414. Email: info@jcmscleaningsolutions.com. Website: jcmscleaningsolutions.com.

For questions regarding these Terms, bookings, billing, or service concerns, please contact JCMS using the information above.