Privacy Policy

1. Introduction

JCMS Cleaning Solutions LLC ("JCMS," "we," "our," or "us") respects your privacy. This Privacy Policy describes how personal information may be collected, used, disclosed, and protected when you visit jcmscleaningsolutions.com, contact us, request an estimate, book residential or commercial cleaning, or otherwise interact with our business. Our service area includes New York City and Northern New Jersey; our business mailing address is in Albany, New York.

This policy should be read alongside our Terms of Service.

2. Information We Collect

Depending on how you interact with us, we may collect contact and identity information (name, email address, phone number, company name); service information (service address, property type, cleaning needs, access instructions, preferred dates, appointment history, estimates, invoices, and customer communications); payment-related information (billing details and transaction status, while card details may be handled directly by a payment processor); and website and device information (IP address, browser, device identifiers, pages visited, referral sources, and cookie data, if such technologies are enabled).

Please avoid sending sensitive personal information or unnecessary security details through general website forms. If you provide information about another person, please ensure you are authorized to do so.

3. How We Collect Information

We may collect information directly from you through website forms, phone calls, email, quote requests, bookings, and service interactions; automatically through website logs or cookies when enabled; and from service providers or referral sources where legally permitted.

4. How We Use Information

We may use information to respond to inquiries; prepare estimates; schedule and perform cleaning services; manage accounts, invoices, payments, and customer support; communicate appointment updates; maintain safety and service quality; operate and secure our website; prevent fraud; meet legal and recordkeeping obligations; and, where permitted and subject to applicable consent and opt-out requirements, send promotional communications. We do not condition a cleaning appointment on consenting to unrelated marketing.

5. Cookies and Analytics

Our website may use essential cookies or similar technologies for core functionality and, if enabled, analytics or marketing tools. These technologies may collect device and usage information. Available cookie choices depend on the tools actually deployed. You can often manage cookies through your browser settings, although disabling some cookies may affect functionality. If nonessential tracking or advertising technologies are implemented, we will provide any notices and choices required by applicable law.

6. Sharing and Disclosure

We may share information with providers that help us deliver services, such as website hosting, scheduling, customer relationship management, communications, payment processing, IT support, and professional advisers, only as reasonably necessary and subject to appropriate safeguards. We may also disclose information when required by law, to protect rights or safety, or in connection with a lawful business transaction.

If our use of advertising pixels, cross-site tracking, or data-sharing arrangements qualifies as a sale, sharing, or targeted advertising under applicable privacy laws, we will provide legally required disclosures and opt-out mechanisms.

7. Text Messages and Marketing Communications

If you opt in to receive marketing emails or texts, you may withdraw consent using the unsubscribe or opt-out instructions provided, or by contacting us. Service-related messages may still be sent as necessary for your booking or account, consistent with applicable law. Consent to marketing text messages is not required to purchase cleaning services. Messaging and data rates may apply when SMS is used.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described above, including fulfilling services, resolving disputes, maintaining business records, and complying with legal obligations. Retention periods may vary by record type and legal requirements. When no longer needed, information will be deleted, de-identified, or securely archived as appropriate.

9. Information Security

We use reasonable administrative, technical, and organizational measures appropriate to the information we handle. No website, transmission, or storage system can be guaranteed completely secure. Please contact us promptly if you suspect unauthorized use of your information.

10. Your Privacy Choices and Rights

You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to identity verification and legal exceptions. Depending on your state of residence and the laws applicable to JCMS, you may have additional privacy rights, including rights relating to certain data processing or marketing activities. We will review and respond to verified requests as required by applicable law. You may also unsubscribe from promotional emails and adjust browser cookie settings.

11. Children's Privacy

Our website and cleaning services are intended for adults and business customers, not children under 13. We do not knowingly solicit personal information from children under 13. If you believe a child has submitted personal information, contact us so we can evaluate and take appropriate action.

12. Third-Party Websites and Services

Our website may link to third-party websites or use third-party booking or payment services. Their privacy practices are governed by their own notices. We encourage you to review those notices before providing information.

13. Changes to This Privacy Policy

We may revise this policy to reflect changes in services, technology, vendors, or legal requirements. We will post the updated version on our website with a revised effective date and provide additional notice where required.

14. Contact Us

JCMS Cleaning Solutions LLC, 418 Broadway, Ste Y, Albany, NY 12207 (Albany County). Telephone: (718) 401-4414. Email: info@jcmscleaningsolutions.com. Website: https://jcmscleaningsolutions.com.

For questions about this policy or requests concerning your personal information, contact us using the information above.